11 reasons why Braver is the right IT partner for your business
You need the best IT help
For over 30 years, Braver has been expertly solving IT issues for Eastern Massachusetts and Rhode Island businesses. Our team has over 100 years of combined IT experience, so whatever your issue, we’ve seen and solved it before.
You want someone who will always be there for you
We always have a live person answering the phone. Why? When you have an emergency, you don’t want to leave a message and hope someone gets back to you. You need to talk to someone right away. We always have a team of people in our office ready to help you. Our average answer time is 1 ring.
You want a complete team
Braver has a full staff to take care of your needs. You know the pain of dealing with smaller organizations. You can never get through or have to wait for help when you need it most. We have a fully-staffed support desk, over 15 engineers, a field staffer, sales staff, and admin staff. Whether you need a quick quote for a PC, a completely new server, or just a password reset, you have a full team ready to help.
You want more than just our word
When we say we will be there for you, we mean it. We need to prove ourselves EVERY TIME we walk through your door. But what does that really mean? That means if you are not happy with us for any reason you can cancel our agreement. No lengthy contracts to wait out, no legal paperwork to fill out. We shake hands and stay friends. That’s it.
You don’t want surprise invoices
Our Priority Care is simple and straightforward. You have a problem, we fix it, that’s it. For a flat monthly fee, you have unlimited support from senior IT staff. We won’t send you unexpected invoices for things that you think should have been covered. If it was working and broke, we will fix it.
You need your data to be safe
The most important assets of your company are stored on your computer systems. It’s critical that they are always there and always available. We monitor our client’s backups live in our office, but that’s not all. Our engineers have a “trust but verify” approach to backups, meaning we perform test restores on your data regularly.
Your users expect their computers to work. Period.
Our ReadyVault Quickstart product line protects our clients from the business downtime associated with some of the worst scenarios possible. We measure the response time for bringing your system back online in minutes, not hours or days. Your office will be back in business quickly after any incident.
You want real engineers located in the US
We do not outsource our engineering staff ever. When you call our office you talk to real engineers that are really based in our office. We know who the Patriots, Red Sox, Celtics, and Bruins are. We know you because we are you.
You want to see someone at your office
There are many IT companies who try to solve everything remotely. They save money and hire lower-level engineers. Sometimes the fastest resolution to a problem is to fix it remotely. However, sometimes you just really need an engineer on-site to fix the problem. If the fastest solution is on-site, we will be there. Our goal is to get the issue resolved in the quickest way possible.
You want the right solution for you, not us
We do not have anyone on our staff on commission or client-based incentives. When you speak to anyone on our team, rest assured that they are serving your best interests. How do we do this? Our entire staff is incentivized on client feedback, not any other financial metric. Our sales team finds the right product for you, even if it’s from another vendor.
You need to talk to someone who has experience right away
Most IT companies will start your call processing with low-skilled engineers and then escalate the issue. This process will save them money, but cost them time. All of our engineers are Level II or higher. That means you talk to a high-level engineer every time, right away. What does a Level II engineer mean? That means every technician you speak with has the ability to completely build and deploy a server if needed. No escalation means faster resolution.